The busiest Notice of Loss season of the year happens in the next few months. As our crop-hail private coverage claims season approaches, agents who accompany adjusters to the field must drive in a separate vehicle. It is important that anyone involved in this process practice social distancing while out in the field and at all points along the way.

The RCIS Customer Care Center will continue to contact all policyholders after a Notice of Loss is submitted to explain safety protocols and set expectations.

Our goal is to use available technology to reduce the amount of in-person contact to complete claims in a timely and efficient manner.

When in-person meetings are necessary, we continue to observe the Center for Disease Control and Prevention (CDC) guidelines. These guidelines include:

• No handshaking or other physical contacts

• Maintaining at least six feet of distance between individuals

• Avoiding meetings in small rooms.

If an in-person field inspection is needed, the policyholder is not required to attend. If they wish to attend, travel is in separate vehicles to the field and all maintain at least six-feet distance during the inspection. Any physical document exchange will occur by placing a document in a secure spot, stepping back at least six feet, and allowing the other person to step forward and retrieve the materials.

Before any visit, the adjuster calls to inquire if there are any COVID-19 concerns before arriving on the policyholder’s farm. The concerns reviewed with the policyholder include:

• If you or anyone in your household is exhibiting symptoms, such as fever, cough, or trouble breathing

• If you or anyone in your household has been exposed to anyone who is COVID-19 positive

• If you are currently under self-quarantine

The adjuster will work with everyone involved to determine the best course of action to handle your claim. Maintaining everyone’s health and safety is our top priority.