Editor’s Letter
Dear Leader,
January 2022 officially marked the 100th anniversary of Zurich’s service to auto dealers. For more than a century we’ve worked alongside dealers to understand their needs, aspirations, opportunities, and challenges. In this issue, you’ll hear from customers and Zurich employees about the ways we continue the tradition of helping dealers evolve and thrive in this dynamic industry.
Our feature story outlines what you need to know about the recently amended FTC Safeguards Rule, including what has changed, the risk to dealers, and the urgency for compliance. In this issue we also share F&I selling strategies, highlighting the opportunity dealerships can create with a well-planned, well-executed Why Buy Here strategy. And our article, High Tech Auto Theft, provides risk management insights to help understand and mitigate this exposure.
The recent NADA Expo was once again a huge success! It was great to see so many familiar faces and celebrate our 100-year milestone in person. See some of the highlights from the show in this issue.
Building on 100 years of experience, we’re excited about the future and remain steadfast in our commitment to the success of your dealership.
Thank you for your partnership! Here’s to another remarkable 100 years!
Regards,
Vince Santivasi
Head of Direct Markets
Zurich North America
Editor’s Letter
Dear Leader,
January 2022 officially marked the 100th anniversary of Zurich’s service to auto dealers. For more than a century we’ve worked alongside dealers to understand their needs, aspirations, opportunities, and challenges. In this issue, you’ll hear from customers and Zurich employees about the ways we continue the tradition of helping dealers evolve and thrive in this dynamic industry.
Our feature story outlines what you need to know about the recently amended FTC Safeguards Rule, including what has changed, the risk to dealers, and the urgency for compliance. In this issue we also share F&I selling strategies, highlighting the opportunity dealerships can create with a well-planned, well-executed Why Buy Here strategy. And our article, High Tech Auto Theft, provides risk management insights to help understand and mitigate this exposure.
The recent NADA Expo was once again a huge success! It was great to see so many familiar faces and celebrate our 100-year milestone in person. See some of the highlights from the show in this issue.
Building on 100 years of experience, we’re excited about the future and remain steadfast in our commitment to the success of your dealership.
Thank you for your partnership! Here’s to another remarkable 100 years!
Regards,
Vince Santivasi
Head of Direct Markets
Zurich North America
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2 DEALER PRINCIPAL