Zurich People
OUR PEOPLE
Lori Shrum
Senior Underwriter – Zurich Programs
Lori began her career as an underwriter with insurance company Aetna in 1987, moving to Travelers Insurance when it acquired Aetna. She has been in the insurance industry for more than 30 years.
Program Manager role at Zurich
In her current position as Program Manager for the Segmented Programs team, Lori manages multiple programs, including:
- SUITELIFE®boutique hotels, resorts and private resort communities
- FitLife fitness clubs
- Restaurants, bars and taverns
We asked Lori to share a bit about herself.
What do you like about your job?
Variety – no two days are the same – and building relationships with my Program Administrators. You are part of their team, which makes them a part of Zurich’s team!
Why is your job a good fi t for you?
I am somewhat of an academic nerd. I like the technical piece of underwriting– making things fit together. I joke that I am an investigator who gambles. Who doesn’t like to discover things and gamble?!
What behavior or personality trait do you most attribute your success to, and why?
Curiosity – always wanting to learn something new.
Who has influenced you most when it comes to how you approach your work?
The branch manager at my first insurance company job back in 1987 was a big influence. She was one of the first women to have achieved that level in the business. She was unbelievably talented and knew how to relate to people.
What energizes you outside of work?
My daughter, my grandson, and my dog, Segen.
What’s something, big or small, that you’re really good at? Observation. I have learned most of my people skills from watching those around me.
What’s the best advice you were ever given? Who was it from? “One day at a time.” A very good friend who just kept repeating that when I needed it the most.
What’s your favorite way to unwind after a busy day? A walk with Segen – it is all about him and not me!
What would we most likely find you doing on the weekend? Anything outdoors, regardless of the season.
What’s one hobby you’re into or would like to get into? I’d like to get into astronomy.
What’s the top destination on your must-visit list? A remote cabin in the Smoky Mountains.
What’s your guilty pleasure? Donuts – glazed or chocolate-frosted.
Todd Klosterman
Assistant Vice President, Segment Underwriter – Zurich Programs
Program Manager role at Zurich
In his current position as Program Manager within CAT E&S and Diversified Programs, Todd has responsibility for several programs, including:
- CAT E&S
- Hurricane Deductible Buy-Back
- Motor Truck Cargo
- Farmowners
We asked Todd to share a bit about himself.
What do you like about your job, or why is your job a good fi t for you?
I enjoy interacting and building relationships with our PA partners and working on a variety of programs with different lines of business that test my knowledge and skills. Being a Program Manager presents a new set of challenges every day.
What behavior or personality trait do you most attribute your success to, and why? I’m extremely competitive and absolutely hate to lose. Whether I’m on the court or arguing with my two-year-old, I have to win. It’s helped me to never give up regardless of the circumstances.
What would we most likely find you doing on the weekend? Most of my weekends are spent outdoors with my wife, Tasha, and three boys, Karver (7), Kamden ( 4), and Kyler (2). Activities include swimming, sports, riding bikes, going to the park, and helping on the farm.
What’s one hobby you’re into or would like to get into? I’ve played basketball my entire life but after a number of knee issues, I’ve just started to take up golf. It’s a love/hate relationship at this moment in time.
What’s your guilty pleasure? Chocolate! Lots of chocolate!
4 PROGRAM LEADER