Editor’s Letter

Dear Leader,

As insurers, we know that random, catastrophic events can happen anytime and affect anyone. This is certainly the case with the COVID-19 pandemic. In just a few short months, we’ve seen customers impacted, in both small and big ways. We’ve also seen our teams working together in even more profound ways to support our customers, our communities and one another.

As we work with you to find the best ways to help our customers, we are also thinking about the issues that affect you and your business. The articles in this issue of Program Leader provide insight and guidance about trends and changes in the world of work to help you navigate the future with even greater success.

In the article “The Future of Work,” we address the evolution of work, from advances in technology to highly-valued skills, like cognitive flexibility, that will be in high demand as employers and employees navigate the changing world of work.

In this issue, we also take an in-depth look at sustainability, including economic, social and environmental considerations and ideas that may inspire and help you shape your sustainability strategy.

We also share Zurich’s response to COVID-19 and the ways we are making a difference in the lives of our customers, distribution partners, colleagues and communities.

Let’s continue working together and supporting one another. On behalf of our entire team, my very best to you.

Regards,

Greg Massey, CPCU, CIC, CRM Head of Programs Zurich North America