About Zurich

OUR COMPANY

ZURICH NORTH AMERICA RESPONDS TO COVID-19

As one of the largest insurance providers to businesses and individuals, we’re helping our customers, communities and colleagues through pandemic challenges from a position of strength and experience.

CARING FOR OUR CUSTOMERS

CASE-BY-CASE SUPPORT

  • Provided temporary ADJUSTMENTS TO PAYMENT TERMS when circumstances permitted
  • Temporarily WAIVED CANCELLATION for non-payment of premium

ESSENTIAL PRODUCTS AND SERVICES

  • Assisted a New Jersey hospital in ACTIVATING VACANT SITE to care for patients
  • Helped a Wisconsin paper mill continue PRODUCING TOILET PAPER AT 100%

RETROFITTING OPERATIONS

  • Supported Bauer Hockey’s shift to MAKING FACE SHIELDS for front-line health workers
  • Helped Sysco, a food service distributor, gain authorization to DELIVER ESSENTIALS TO GROCERY STORES

LAUNCHING A COVID-19 REIMBURSEMENT PRODUCT

  • HELPED GET CASH in the hands of hospitalized patients
  • Net profits go to FEEDING AMERICA

CARING FOR OUR COMMUNITIES

Z ZURICH FOUNDATION

  • Pledged up to $20 MILLION TO SUPPORT COVID-19 RELIEF GLOBALLY
  • Pledged $20,000 to the F&I Providers Relief Fund for F&I managers
  • Supported our network of approximately 30 FOOD BANKS across the U.S. and Canada
  • Provided PERSONAL PROTECTIVE EQUIPMENT (PPE) to hospitals in the U.S. and Canada
  • Financed basic necessities such as SHELTER FOR VULNERABLE POPULATIONS
  • Supported PREPARATION OF MEALS in our North American headquarters to assist the homeless
  • Supplemented grant payouts for approximately 55 ORGANIZATIONS
  • Matched our employees’ charitable giving at 100%
  • DELIVERED MORE THAN $1.5 MILLION TO NEW ORLEANS CHARITIES despite cancellation of the Zurich Classic PGA TOUR event
  • Matched Zurich Golf Ambassador Billy Horschel’s $10,000 DONATION TO BLESSINGS IN A BACKPACK

CARING FOR OUR COLLEAGUES

PROTECTING OUR CORE

  • Zurich’s priority is on TALENT RETENTION and DEVELOPMENT
  • Expanded our earn-while-you-learn APPRENTICESHIP PROGRAM

PROVIDING FINANCIAL RESOURCES

  • Helped COVER LOST EXPENSES for vendors at our headquarters during the building shutdown
  • Launched a COVID-19 HOSPITALIZATION BENEFIT for employees
  • Started the TOGETHER WE CARE grant program that supports colleagues experiencing hardship

SUPPORTING WORKING FROM HOME

  • Rapidly expanded remote work from 60% TO NEARLY 100%
  • RELIABLE VIDEOCONFERENCING TECHNOLOGY helped sustain our strong connections
  • BACK-UP CHILD CARE RESOURCES available if desired

PROVIDING HEALTH RESOURCES

  • Offering PAID CAREGIVER LEAVE for employees caring for a seriously ill loved one

Lori Shrum, Program Manager for Zurich says, “I work with restaurants, fitness centers and hotels. All were extremely hard hit by the pandemic. Everybody within Zurich stepped up. Agents and customers are very appreciative of Zurich’s responsiveness and the steps that Zurich has taken to help our insureds navigate this crisis and find solutions.

  • COVERING VIRTUAL VISITS with medical providers at no cost for covered employees and family members

ZURICH PROGRAMS’ SUPPORT

  • Early on, Zurich worked with customers to offer revenue reductions and payment flexibility.
  • Finance and accounting partners moved audits, offered flexibility with payment due dates.
  • Risk Engineers who specialize in affected industries offered risk management strategies to help insureds open businesses back up safely and help insureds stay informed on key issues.
  • Marketing worked with Risk Engineering to make information available to help insureds plan remote working policies and return-to-work practices, such as cleaning and sanitization protocols, personal protective equipment, air-filtration systems, physical distancing practices and more.
  • Legal provided consultation and called attention to important considerations for insureds, explaining impacts and helping navigate through changes to their business. For example, when cities closed streets to accommodate outdoor dining, Zurich helped bar and restaurant customers review their policies for compliance with city requirements.

ZURICH’S RESOURCES

Customers can find guidance and insights on a wide variety of topics, from managing day-to-day operations, navigating the growing risk associated with COVID-19, and planning strategies for protecting their businesses, employees and communities. Some of these resources include:

COVID-19 RESOURCE HUB: TRANSITIONING BACK TO THE WORKPLACE

zurichna.com/knowledge/topics/coronavirus

A wide variety of articles, podcasts and videos are available on topics including:

  • Hazard analysis – the first step in returning to the workplace
  • Navigating a safe transition back to the workplace
  • Cleaning and sanitizing policies and practices
  • Facemasks in the post-COVID workplace
  • Cyber resilience amid COVID-19 and beyond
  • Transitioning back to the workplace Podcast series
  • Risk Engineering video series

RISK ENGINEERING CONTENT including employee health, employee safety, business operations can be found by visiting: zurichna.com/risk.

Employee health

  • Managing employees part 1 - Focus on you
  • Managing employees part 2 - Emotional intelligence
  • Managing employees part 3 - Managing performance
  • 10 steps to managing employee fear

Employee safety

  • Employee screening and prevention policies
  • Physical distancing in the workplace
  • Personal protective equipment (PPE)
  • Cleaning and disinfecting plans
  • Hazard communication planning resources

Ergonomics

  • ez-Ergo Self-Assessment Tool
  • Computer and laptop tips
  • From kitchen to couch
  • Telework and home office safety

Business operations

  • Long-term shutdown and restart of commercial properties
  • Long-term shutdown and restart of industrial facilities
  • Boiler restart after extended shutdown
  • Business recovery considerations

3      PROGRAM LEADER