Zurich VSC achieves its highest-ever Consumer Affairs score
The results are in, customers rate Zurich VSC 4.6 out of 5 stars!
We’ve been tracking our Consumer Affairs score for 4 years now, and the feedback is consistent and overwhelmingly positive. In fact, the two most recent months saw Zurich’s F&I highest score ever … 4.6 out of 5 stars!
According to Head of Strategic Services, Marie Knight, “We get feedback from our dealership and auto repair service customers through Zurich’s Technical Net Promoter Score (TNPS) survey, but the Consumer Affairs score also lets us know that vehicle owners rate us highly as well.”
Credit to Zurich’s F&I Claims team
Zurich F&I Claims is a very important component of Zurich’s world-class capabilities. What sets Zurich’s claims organization apart is extensive technical expertise in the automotive industry, a commitment to continuous improvement, and our shared commitment to our customers’ success.
The auto claims team is made up of committed professionals with deep technical knowledge that comes from decades of experience in the auto industry. Many team members have more than 20 years of service with Zurich alone. We focus on continuous education and technical training to advance and elevate our technical skills. Our program focuses on training in the areas of emerging technology, process improvement, and customer service skill advancement. Our highly trained specialists process claims efficiently, and deliver a tremendous amount of ancillary value helping positively impact customer satisfaction, offering expertise and insights to help optimize sales, maximizing the lifetime value of a customer, and helping improve customer retention.
Now if a customer isn’t familiar with Zurich VSC, dealers can boost buyer confidence by sharing Zurich’s outstanding Consumer Affairs score!
Click here to read all our customer reviews on the Consumer Affairs website and watch a customer video to hear from a customer about his experience with Zurich.
Zurich Online Claims (ZOC) Improving experiences through digital transformation
Zurich’s new Zurich Online Claims tool ZOC offers an alternative, streamlined method for submitting Mechanical, Tire &Wheel, and Maintenance claims. This complimentary tool is available for Zurich customers to use via My Zurich Navigator customer portal and offers many great benefits, including:
- Intuitive tool that is simple and easy to use
- 24 x 7 claim submission – submit claims at your convenience, even after hours
- Ability to save claims in draft status
- Upload completed repair order for quicker payment
- Supported by dedicated claims professionals
- Integrated data to reduce claims input time
- Dashboard to view claims status and any pending actions
Zurich customers can visit our Zurich Online Claims site to access the My Zurich Navigator customer portal, view the ZOC Quick Start guide and find a variety of training aids.
To learn more, contact your Zurich representative.
Customer reviews from Consumer Affairs
Joseph from Wisconsin gave 5 stars: “The first time I used Zurich, there was something wrong in the motor that shifted the gears. The second time, there was something wrong with the valve that would force the gas into the engine. … They told me that it could take a couple of weeks for me to get my car back because of the payment processing, but I’ve never had it gone for more than two days. Zurich is quick on getting the payments to the dealership so the car can be released. I made a call to Zurich and they sent the funds within 45 minutes while I was waiting at the dealership.”
Brandon from Virginia gave 5 stars: “Dealing with Zurich was a very straightforward experience, and it was easy to get all my questions answered. Zurich exceeded my expectations.”
Timothy from North Carolina gave 5 stars: “It’s been a great experience with Zurich. They did everything they said they’d do.”
Gretchen in New York gave 5 stars: “I got a gasket replacement and Zurich fully paid for everything. They called the dealership and the rental car company for me and paid for the days that I needed it. They were a big help during that time. Everything was smooth. … They were helpful in explaining my warranty. I like Zurich. If I would get another car, I would go with them again.”
Ararat in California gave 5 stars: “I used Zurich twice and it was so clean. The process was excellent and pretty easy. It was same-day service for both claims.”
David from New York gave 5 stars: “I’m happy with what was covered by the warranty. Zurich is well worth the value. I’m very happy with the service.”
Customer satisfaction is a high priority. Hearing from customers helps Zurich and dealers know what we are doing well. Happy customers let us know we’re on the right track!
