Editor’s letter
For more than a century Zurich has worked alongside dealers to understand their needs, aspirations, opportunities, and challenges.
In 2023, we took an in-depth look at claims trends, particularly large claims that had a significant financial impact on our customers. Hear from Craig Davidson, Zurich’s Head and Standard Retail and Rental, as he shares lessons learned from our large claims analysis and offers actions you can take to mitigate large losses in your dealership.
Our article, EV Battery Handling and Storage, explores the risks associated with electric vehicle battery safety at the dealership and provides critical considerations to help dealerships manage these risks to prevent loss.
We’re proud to say our VSC customers have weighed in on our performance through reviews with Consumer Affairs, giving Zurich its highest-ever customer rating, 4.6 out of 5 stars! The result showcases the hard work and expertise of our F&I team!
We’re also excited to have introduced new product and claims enhancements this year, with the roll out of the Zurich Online Claims submission tool, ZOC, and our recently enhanced F&I product.
You’ll find these articles and much more in this issue!
Best,
Vince Santivasi
Head of Direct Markets
Zurich North America
Editor’s letter
For more than a century Zurich has worked alongside dealers to understand their needs, aspirations, opportunities, and challenges.
In 2023, we took an in-depth look at claims trends, particularly large claims that had a significant financial impact on our customers. Hear from Craig Davidson, Zurich’s Head and Standard Retail and Rental, as he shares lessons learned from our large claims analysis and offers actions you can take to mitigate large losses in your dealership.
Our article, EV Battery Handling and Storage, explores the risks associated with electric vehicle battery safety at the dealership and provides critical considerations to help dealerships manage these risks to prevent loss.
We’re proud to say our VSC customers have weighed in on our performance through reviews with Consumer Affairs, giving Zurich its highest-ever customer rating, 4.6 out of 5 stars! The result showcases the hard work and expertise of our F&I team!
We’re also excited to have introduced new product and claims enhancements this year, with the roll out of the Zurich Online Claims submission tool, ZOC, and our recently enhanced F&I product.
You’ll find these articles and much more in this issue!
Best,
Vince Santivasi
Head of Direct Markets
Zurich North America