Virtual Training

Virtual learning opportunities from Zurich

Unmatched training services to help your dealership thrive

Zurich’s virtual training platform offers employee training that does more than help you increase sales — it can improve the customer experience, optimize customer retention, and even help you attract and retain employees in a tough labor market. After working with you on a thorough needs assessment, Zurich can customize a plan that draws from a broad set of proven, results-driven training programs.

Our virtual training opportunities include:

Zurich University

Zurich University offers dealership employees engaging, easy to understand, role-based training. Through the Zurich University portal, training can be assigned, measured and documented to ensure maximum engagement and efficiency.

One of the most appealing features of Zurich University is its convenience. Dealership staff can take training at their own pace, when and where it works best for them. Plus, the portal can be accessed on multiple devices, including desktops, tablets and smartphones.

Sample training modules include:

  • F&I Sales and Lease Presentations Skills
  • Objection Handling
  • Compliance
  • Harassment and Discrimination
  • Service Advisor Training
  • Product knowledge

Virtual Service Advisor Training

Zurich, in collaboration with Steve Shaw — one of the industry’s leading service advisor trainers — strategies and practices that help service personnel of all skill levels improve their repair order profit. Topics include buying motives, power words, presenting the Multi-Point Inspection, and objection handling.

F&I Training Seminars

Zurich offers virtual F&I training seminars designed for dealership management and their F&I teams. Attendees walk away with stronger sales presentation skills, ways to integrate technology into the process, a broader knowledge of compliance issues, and the ability to deliver improved results and an optimal customer experience.

National Training and Business Development Solutions

Our national training team is dedicated to delivering skills-based, professional development training and tools for our customers. Training covers a broad spectrum of topics to help individual contributors and teams drive results. Offerings are available for all levels within the dealership.

Overview

Sales Effectiveness Training Solutions

  • The Art and Science of First Impressions
  • Advanced Presentation Skills including Virtual Presenting
  • Fundamentals of a Great Elevator Speech
  • Understanding and Using Buying and Selling Styles
  • The Art of Effective Questioning
  • Fundamentals of Effective Listening
  • Objection Handling
  • The Art of Negotiating
  • Successfully Navigating Renewal Conversations

Management Training Solutions

  • Fundamentals of a Performance-Based Individualized Development Plan
  • Developing Organizational Succession Planning
  • Six-Step Management: The Path to Process and Accountability
  • Creating Your Logline & Developing Your Value Proposition
  • Time Management
  • Effective vs. Ineffective Management Styles and Developing a Culture of Learning
  • Fierce Conversations Training
  • Operational Analysis and Blueprint Creation

Leadership Coaching and Training Solutions

  • “What’s Your Signature Move?”
  • The Five Dysfunctions of a Team
  • Train the Trainer
  • Leading through Influence Using the DiSC Profile Assessment
  • The Zurich Coaching Model
  • John Maxwell Leadership Training
  • Winning through Change
  • Mentoring Program
  • Personal Leadership Practice

Training is continually updated to keep pace with changing regulations, customers’ buying styles and relevant automotive industry trends. Contact your Zurich representative to find out more about Zurich’s National Training and Business Development Solutions.

  1. Susan Scott. Fierce Conversations
  2. Patrick Lencioni. The Five Dysfunctions of a Team

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8      DEALER PRINCIPAL