About Zurich


Our People

Women play key role in delivering for Zurich Direct Markets

Gender diversity in the workplace offers many benefits. Having a strong representation of women can have many positive effects across your entire organization, from the diverse perspectives that serve to challenge a singular way of thinking, to enhanced collaboration that leads to improved problem-solving, and a better reflection of your customers. Perhaps most importantly, gender diversity in the workplace can result in greater profitability. According to McKinsey, the most gender-diverse companies are 21% more likely to experience above-average profitability.1

Women play a crucial role in delivering for Zurich Direct Markets and in achieving results for our customers. Vince Santivasi, Head of Direct Markets, says, “The women who work with our customers in Direct Markets represent the best in our organization and our industry. Smart and motivated, each draws on their own unique experience and skill set to inspire new ideas, find new ways of solving problems and ultimately, drive results.”

Get to know the women who work hard for our customers every day. We asked them to share something about themselves, offering insight into what inspires, motivates and challenges them to be so effective in their roles at Zurich.

Amy Matyas

Regional Finance Executive

What I enjoy most about my job are the challenges. I enjoy the people, the competition and constantly improving my skill set. I am very competitive, and I thrive on winning. This position has me constantly in selling situations and I thoroughly enjoy the socialization aspect, constantly meeting new people and growing my network.

Inspirational quote: “Why fit in when you were born to stand out?”

I feel it’s so important to differentiate myself in the market and to make my own decisions, be a leader not a follower.

Amy D. Allen

Assistant Vice President - DM National Accounts

I love my role at Zurich because the leaders truly care about their employees. From continuing education, mental health programs, physical fitness sponsored apps, employee resource groups, Zurich recognizes the value of each employee and this has helped me grow personally and professionally.

Anna Sackel

Regional Finance Executive

What I enjoy most about my job is working with struggling finance managers. They are eager to learn and increase their overall production, and once they do, often times it is a life-changing event for them. They see their numbers jump, they move up to the leader board. It’s exciting and extremely motivating.

Cindy Conley

Area Finance and Insurance Manager

Inspirational Quote: “Women who seek to be equal with men, lack ambition. “- Timothy Leary

Colleen Rogers

Regional Finance and Insurance Producer

I have gotten a lot of good advice over the years, but one thing that has stuck with me is: “Learn something old.” It’s easy to get caught up in the latest and greatest new, shiny object. While it goes without saying that adapting and being nimble is important, is a good reminder to remember the basics. Sometimes just remembering the basics, like asking good questions and truly listening, can get you the result you are looking for.

What I love about my job with Zurich is the people I get to work with every day. Both our dealer partners and internal team at Zurich are truly the best and brightest in the industry, and I am constantly learning from them. I love the teamwork and collaboration with both groups to bring more profitable processes and solutions to our dealer partners.

Crystal Stretch

Regional Finance Executive

Best advice: “Show up for the job you want, not the one you have, in everything you do; how you dress, how you move, how you speak.“ This was from my first boss.

What I love most about my job is that I am surrounded by some of the top minds and talents in the industry. I have the unique opportunity to work alongside so many leaders who I consider to be elite, and as a result I am always challenging myself and striving to be a better version of myself.

Dianna Rios Martinez

Regional Finance Executive

The best advice I ever received in my professional work life is, work hard when you’re working, but really enjoy your family when you’re at home.

One of my favorite quotes is from Mary Lou Retton: “Working hard becomes a habit, a serious kind of fun. You get self-satisfaction from pushing yourself to the limit, knowing that all the effort is going to pay off.”

Elizabeth Roman

Regional Income Development Executive

One of my favorite quotes, or one that really motivates me is, “A successful woman is one who can build a firm foundation with building the bricks that others have thrown at her.” - Unknown

Heather Brown

Regional Finance Executive

What I enjoy most about my job is helping people develop, watching them step outside of their comfort zones, not afraid to fail, then succeeding out of those failures. I get to witness that every day and it drives me.

I also love relationships with our customers and dealers. I work with several brilliant female dealers and watching them climb in this industry inspirational.

Kathleen Allen

Regional Finance Executive

Best advice I’ve received was from a mentor: “This journey is not a sprint but a marathon. In order to sustain long-term success and happiness, we must continuously look for ways to better ourselves, improve our performance and adapt.” And, also, “Be your authentic self!”

What I enjoy most about my job is the consultative relationship I have with clients. It is very gratifying to help owners and shareholders improve their business and delivering profitable results. Working with customers to navigate the challenges we have all faced over the past year has been rewarding. Helping dealers adapt and evolve was crucial in 2020.

Kim Nordman

Regional Income Development Executive

I love my role at Zurich, it is a perfect fit for me because of my passion to help others succeed and maximize their income.

One of my favorite quotes is from Walt Disney: “ All our dreams can come true, if we have the courage to pursue them.”

Kristie Ban

Regional Income Development Executive

Advice I would offer to other working women would be to enjoy what you do. Bring that passion and enthusiasm to work and you’ll make the most of every day.

Kristy Scharmer

Regional Income Development Executive

I enjoy working in the auto industry because every day is different and offers me new opportunities and challenges. Being a female this auto space has been extremely rewarding and continues to push me to new levels in my career. We need more women in this industry!

An inspirational quote I like, “The road to success is always under construction.” I like this quote because we are continually challenging ourselves to push limits, to always be growing in our professional and personal lives. We are continually under construction, and that is a good thing.

Lacey Bryant

Regional Income Development Executive

My favorite part of my job is coaching a new business/F&I manager and watching them grow in their career. The automotive industry has provided me a lot of opportunity and I was lucky to have some amazing mentors and coaches along the way. Now, in my current position, I love to coach others so that they can be successful and can provide a better life for themselves and their families.

There is so much to like about our industry. It is unique in that it draws people from all different professions and experiences. I like having the opportunity to learn about people and hear their stories. At the same time, the industry has a lot of challenges and I like being able to help dealers find solutions through training and processes.

Myra Miell

Regional Finance Executive

Advice I would offer other professional women is, stay true to yourself and your vision. Listen to other opinions, but be confident in your own.

Pat Beckham

Regional Finance Executive

The best advice I have received in my professional career is to extend a strong handshake, a warm smile and eye contact. You only have one chance to make a first impression. One of the things I love about my job is the excitement and electricity of a dealership’s showroom floor. There really is something very unique and special about it. And I love helping people to not only reach their goals, but to exceed them.

A quote that inspires me is, “Success is no accident. It takes hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing.” - Pelé 

Paula Stutheit

AVP, National Account Manager

The best career advice I’ve been given was from a former manager to build a positive work relationship with everyone I have the opportunity to interact with, because you never know when your paths will cross again. Advice for other women: Take a risk and raise your hand for a project or opportunity that makes you nervous!

Inspirational quote that I like:

“I’m a success today because I had a friend who believed in me, and I didn’t have the heart to let him down.” - Abraham Lincoln

Shanna Smith

Regional Income Development Executive

The best advice I was ever given was to always be upfront and honest no matter what the cost. I live this advice every day. Sometimes the truth is not pleasant, but telling it can earn trust and respect for a lifetime.

Honesty and open communication are the most important aspects of my relationship with my customers.

Inspirational quote:

“Nothing is impossible; the word itself says ‘I’m possible!’” - Audrey Hepburn

Sky Behrens

Regional Income Development Executive

A quote that motivates and inspires me is from Denzel Washington. He said, ‘Ease is a greater threat to progress, than hardship. So, keep moving, keep growing, keep learning. See you at work.’

I love helping people become better at their job; whether it’s selling a car, negotiating, desking and structuring a deal, or delivering the value of F&I products. It is very gratifying to work with so many smart and hard-working dealership personnel across my region, to assist them with their challenges and hear the excitement in their success stories.

Stephanie Cooper

Regional Income Development Executive

The role I have at Zurich is very important to me. I spent almost 12 years in the finance office working for a large dealer group. My hands-on knowledge and experience help me relate to dealership employees on a different level than a traditional trainer. Seeing others succeed is how I measure my performance, so being directly involved provides me that satisfaction.

Tracy Pannuto

Regional Income Development Executive

The best advice I’ve received is, “Look your customers in the eye and tell the truth, call people back when you say will, and enjoy what you do.” Advice I would give others is “Believe in yourself, set goals, find your path, find a mentor, know your skills, and don’t let anyone else determine your success.”

What I like most about working with customers in dealerships is being their exception. Too many car buyers have horror stories about their dealership experience. I also like watching F&I Managers I train have their “lightbulb” moments.

When all the pieces click and they realize how to do their job effectively, I know I’m legitimately helping someone. An inspirational quote that always inspires me is from Ruth Bader Ginsburg. She said, ‘Women belong in all places where decisions are being made. It shouldn't be that women are the exception.’

Veronica “Ronni” McNeill

Divisional Business Manager

“No country can ever truly flourish if it stifles the potential of its women and deprives itself of the contributions of half of its citizens.” -- Michelle Obama

Debbie Mills

Regional Income Development Executive

A quote that inspires me is, “Each day is a chance to do something great."

Susan Gallatin

Regional Income Development Executive

The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.”

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4     DEALER PRINCIPAL