Editor’s Letter

Dear Leader,

Zurich remains well positioned to weather the pandemic, to continue to grow, and to help you maximize every opportunity. We believe our strength is evidence of the effectiveness of our strategy — becoming more customer-led, driving innovation and simplifying our businesses. Our new CEO, Kristof Terryn remains keenly focused on these pillars of our strategy, positioning Zurich North America for continued success. Kristof shares his thoughts on the road ahead in this issue.

Our article “Diversity, Inclusion, Equity & Belonging” takes a broad look at diversity and explores benefits of fostering a diverse and inclusive culture in your organization. We also feature the 2021 Barbara Cox Woman of the Year winner and Zurich customer, Corina Diehl, sharing her extraordinary story and the work she’s done to build a legacy through tragedy. And we showcase diversity within our Direct Markets organization, featuring the many women in market-facing roles who work hard for our customers every day.

This issue also highlights the many training and educational opportunities Zurich offers dealers and their teams to help increase sales, improve customer retention, and elevate the customer experience.

Find all of these stories and much more in this issue.

Regards,

Vince Santivasi

Head of Direct Markets

Zurich North America