From the desk of Jason Meador
Dear reader,
It’s hard to believe we’re already nearing the end of 2024. Like many of you, our Direct Markets team is working hard to meet year-end deadlines while also looking ahead to the opportunities and challenges of 2025.
This issue of Dealer Principal addresses topics sure to be relevant in the coming year and beyond. Some alarming real-life loss cases add urgency to our article on the liability exposures of negligent hiring, retention and entrustment. Also on the risk mitigation front is a feature addressing fire risks for dealerships using solar energy systems.
Our Customer Spotlight features Damon Lester of Nissan of Bowie, Maryland. Beyond his recent success as a dealership owner, Damon’s years with the National Association of Minority Automobile Dealers have helped drive progress around industry diversity.
We always like to give readers an inside view of how we work. With so much great feedback on our Fixed Operations Training offering, we thought it was time to sit down with Zurich’s Fixed Ops training instructor, Steve Shaw. Also in this issue, members of our Direct Markets Operations team discuss how their roles intersect with each other to better serve our customers.
There’s more to explore in this issue and we hope you find it of value. As always, we welcome your feedback. Thanks for reading.
Sincerely,
Jason Meador
Head of Direct Markets
Zurich North America
From the desk of Jason Meador
Dear reader:
It’s hard to believe we’re already nearing the end of 2024. Like many of you, our Direct Markets team is working hard to meet year-end deadlines while also looking ahead to the opportunities and challenges of 2025.
This issue of Dealer Principal addresses topics sure to be relevant in the coming year and beyond. Some alarming real-life loss cases add urgency to our article on the liability exposures of negligent hiring, retention and entrustment. Also on the risk mitigation front is a feature addressing fire risks for dealerships using solar energy systems.
Our Customer Spotlight features Damon Lester of Nissan of Bowie, Maryland. Beyond his recent success as a dealership owner, Damon’s years with the National Association of Minority Automobile Dealers have helped drive progress around industry diversity.
We always like to give readers an inside view of how we work. With so much great feedback on our Fixed Operations Training offering, we thought it was time to sit down with Zurich’s Fixed Ops training instructor, Steve Shaw. Also in this issue, members of our Direct Markets Operations team discuss how their roles intersect with each other to better serve our customers.
There’s more to explore in this issue and we hope you find it of value. As always, we welcome your feedback. Thanks for reading.
Sincerely,
Jason Meador Head of Direct Markets Zurich North America