Editor’s Letter

Dear Leader,

First and foremost, I hope you, your employees and your families are staying safe and well. Now more than ever, it’s important we continue to support one another as a community. The pandemic has presented a unique set of challenges, but what accompanies those challenges is a unique set of opportunities, including new ways of connecting with customers

Many of the articles in this issue of Dealer Principal provide insight and guidance to inform you on trends and changes in the industry and help you navigate the future with even greater success.

In our "Virtual Delivery" article, we explore the transition to remote delivery and tips for success with this new model. Our article "Maximize Reinsurance to Build Wealth and Achieve Your Financial Goals" offers strategies and considerations to help you get the most out of your reinsurance programs.

In the article “The Future of Work," we discuss trends, changes and the evolution of work, from advances in technology to highly-valued skills, like cognitive flexibility, that will be in high demand as employers and employees navigate the changing world of work.

In this issue, we also showcase two dealer customers’ operations, sharing stories of their successes and the mission to help to improve the lives of their customers and communities. While working with you and your teams throughout the country during the pandemic, I’ve found what unites us is our desire to move forward stronger and wiser, supporting our communities, customers and colleagues. Let’s continue working together and supporting one another.

On behalf of our entire team, my very best to you.

Regards,

Vince Santivasi Senior Vice President, Head of Direct Markets Zurich North America