Zurich

7045 College Boulevard, Overland Park, Kansas 66211-1523 800 840 8842 ext. 7449 www.zurichna.com/automotive ____________________________________________________

The information in this publication was compiled from sources believed to be reliable for informational purposes only. All representations and sample policies and procedures herein should serve as guidelines, which you can use to create your own policies and procedures. We trust that you will customize and adapt these samples to reflect your own operations and believe that these samples may serve as a helpful platform for this endeavor. Any and all information contained herein is not intended to constitute advice (particularly not legal advice). Accordingly, persons requiring advice should consult independent advisors when developing programs and policies including social medial marketing programs. We do not guarantee the accuracy of this information or any results and further assume no liability in connection with this publication and sample policies and procedures, including any information, methods or suggestions contained herein. We undertake no obligation to publicly update or revise any of this information, whether to reflect new information, future developments, events or circumstances or otherwise. Moreover, Zurich reminds you that this cannot be assumed to contain every acceptable procedure or that additional procedures might not be appropriate under the circumstances. The subject matter of this publication is not tied to any specific insurance or F&I product nor will adopting these policies and procedures ensure coverage under any insurance policy.

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