About Zurich

OUR COMPANY

ZURICH NORTH AMERICA RESPONDS TO COVID-19

As one of the largest insurance providers to businesses and individuals, we’re helping our customers, communities and colleagues through pandemic challenges from a position of strength and experience.

ZURICH NORTH AMERICA RESPONDS TO COVID-19

As one of the largest insurance providers to businesses and individuals, we’re helping our customers, communities and colleagues through pandemic challenges from a position of strength and experience.

CARING FOR OUR CUSTOMERS

CASE-BY-CASE SUPPORT

  • Provided temporary ADJUSTMENTS TO PAYMENT TERMS when circumstances permitted
  • Temporarily WAIVED CANCELATION for non-payment of premium

ESSENTIAL PRODUCTS AND SERVICES

  • Assisted a New Jersey hospital in ACTIVATING VACANT SITE to care for patients
  • Helped a Wisconsin paper mill continue PRODUCING TOILET PAPER AT 100%

RETROFITTING OPERATIONS

  • Supported Bauer Hockey’s shift to MAKING FACE SHIELDS for front-line health workers
  • Helped Sysco, a food service distributor, gain authorization to DELIVER ESSENTIALS TO GROCERY STORES
  • LAUNCHING A COVID-19 REIMBURSEMENT PRODUCT
  • HELPED GET CASH in the hands of hospitalized patients
  • Net profits go to FEEDING AMERICA

CARING FOR OUR COMMUNITIES

Z ZURICH FOUNDATION

  • Pledged up to $20 MILLION TO SUPPORT COVID-19 RELIEF GLOBALLY
  • Pledged $20,000 to the F&I Providers Relief Fund for F&I managers
  • Supported our network of approximately 30 FOOD BANKS across the U.S. and Canada
  • Provided PERSONAL PROTECTIVE EQUIPMENT (PPE) to hospitals in the U.S. and Canada
  • Financed basic necessities such as SHELTER FOR VULNERABLE POPULATIONS
  • Supported PREPARATION OF MEALS in our North American headquarters to assist the homeless
  • Supplemented grant payouts for approximately 55 ORGANIZATIONS
  • Matched our employees’ charitable giving at 100%
  • DELIVERED MORE THAN $1.5 MILLION TO NEW ORLEANS CHARITIES despite cancelation of the Zurich Classic PGA TOUR event
  • Matched Zurich Golf Ambassador Billy Horschel’s $10,000 DONATION TO BLESSINGS IN A BACKPACK

F&I PROVIDERS RELIEF FUND FOR F&I MANAGERS

The auto industry has seen unprecedented losses in sales due to coronavirus. F&I managers around the country have been impacted, and they face serious challenges that include illness, loss of income and deep pay cuts.

The F&I Providers Relief Fund was established so F&I managers impacted by the pandemic could apply for financial assistance to help them through this difficult time. Zurich contributed $20,000 to the fund and, as of July 15, the fund raised more than $500,000 from more than 40 F&I providers and industry leaders. More than $430,000 in financial assistance grants has been awarded to F&I managers, and over 100 grant applications are still in process. These contributions have truly made a difference in the lives of many F&I managers and their families.

CARING FOR OUR COLLEAGUES

PROTECTING OUR CORE

  • Zurich’s priority is on TALENT RETENTION and DEVELOPMENT
  • Expanded our earn-while-you-learn APPRENTICESHIP PROGRAM
  • PROVIDING FINANCIAL RESOURCES
  • Helped COVER LOST EXPENSES for vendors at our headquarters during the building shutdown
  • Launched a COVID-19 HOSPITALIZATION BENEFIT for employees
  • Started the TOGETHER WE CARE grant program that supports colleagues experiencing hardship
  • SUPPORTED WORKING FROM HOME
  • Rapidly expanded remote work from 60% TO NEARLY 100%
  • RELIABLE VIDEO CONFERENCING TECHNOLOGY helped sustain our strong connections
  • BACK-UP CHILD CARE RESOURCES available if desired
  • PROVIDING HEALTH RESOURCES
  • Offering PAID CAREGIVER LEAVE for employees caring for a seriously ill loved one
  • COVERING VIRTUAL VISITS with medical providers at no cost for covered employees and family members

ZURICH DIRECT MARKETS’ SUPPORT

  • Conducted Customer Council calls to check-in with customers and seek guidance on how Zurich could best support the industry
  • Provided free trial of Zurich University so customers could access online training to their employees
  • Made ResistAll Purify anti-viral sanitizing products available to dealers to disinfect interior surfaces of their sales and service vehicles
  • Hosted over 250 training webinars on a variety of topics
  • Developed a virtual F&I selling system and provided training to dealerships to help them deliver a contact-free experience
  • Conducted a fitness step challenge to raise money for COVID relief
  • Hosted virtual month-end round table meetings and reinsurance reviews for customers
  • Made Zurich’s F&I online consumer education content available to help dealers inform consumers about vehicle protection products

3      DEALER PRINCIPAL